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Frequently Asked Questions About Fueling & Fuel Cards

Where can I purchase fuel?

Fuel purchased for Texas A&M University departmentally owned vehicles within the Bryan/College Station area is to be purchased from Fleet located on Agronomy Road. The Transportation fueling facility is available 24 hours each day, seven days each week, 365 days each year. The fueling facility is equipped with 2 unleaded, 2 diesel and 2 biodiesel pumps.

When purchasing fuel outside of the Bryan/College Station area, customers are required to use the state fuel cards (Voyager Card) issued to the vehicle. If the departmental vehicle does not have a state fuel card, contact the Transportation Center at 979.862.8662 to order one.

Do you sell propane?

We no longer offer propane at the Transportation Center. Propane must be purchased at Gas-tec located at 1522 South Texas Avenue in Bryan Texas. For directions to Gas-tec please call 979.822.3752. The department, vehicle number and a meter reading is required to purchase propane. After fueling, the receipt must be taken to the Transportation Center. The Transportation Center will bill departments for propane purchased at Gas-tec.

How do I purchase fuel at the Transportation Center?

To collect data for state reporting, we have a system that tracks the fuel entered into each vehicle and a meter reading with a data key. In order to purchase fuel, a data fuel key is needed. These keys are vehicle specific and should only be used to fuel the vehicle for which the key is assigned. Fuel keys can be obtained at the Transportation Center. You may also fill out the Transportation Center Request for Services and submit.

What should I do if I get an error message at the fuel pump?

The fuel pumps validate every key to verify vehicle mileage. If the mileage is not in rate, a message will appear. The most common errors are “Invalid Meter” or “Invalid Key”. If you receive an error message while fueling, bring the key into the Transportation Center and the attendant there will correct the problem.

What do I do in the case of a fuel spill?

Remain calm. Stop the source of the spill by either cutting off the nozzle, or by hitting the emergency shut off valve that is located on the wall to the right of the Transportation Center front entrance. Inform a Transportation Services employee of the problem.

If you are fueling after hours and no Transportation Center employee is present, obtain fuel spill clean-up supplies from the fuel spill supply cabinet. Spill pads and other supplies are available to help contain the spill. After the spill is contained, call the Transportation Center Emergency number at 979.458.3035 or contact Environmental Health and Safety at 979.845.4311. You will need to inform them of the spill and the location.

How do I purchase fuel for lawn mowers or other equipment?

Many departments on campus need to fill small pieces of equipment, such as small lawn mowers, or fuel cans with fuel. In these cases, the Transportation Center will provide the department with a bulk fuel key to meet these incidental-fueling needs. Bulk fuel keys are not vehicle specific and allow customers to purchase unleaded or diesel fuel. To request a bulk fuel key, fill out the Transportation Center Request for Services and submit.

Fuels purchased outside of the Bryan/College Station area must be paid with a state fuel card issued by Fleet. In the event a state fuel card has not been issued to the departmental vehicle, if a fuel card has been lost or a temporary fuel card is needed, contact the Transportation Center at 979.862.8662.

Departments are not required to keep the original fuel receipts. Record retention is the responsibility of the Transportation Center. Departments may want to keep copies of the fuel receipts long enough to compare them to the monthly statements and after that discard them. We would suggest that these decisions be referred to the Department Heads.

How do I get a Voyager card?

To request a Voyager card, fill out the Transportation Center Request for Services and submit or contact us at 979.862.8662.

Do I have to get a Voyager card?

No, the Transportation Center has Voyager cards available to check out if you do not have one.

Who accepts the Voyager Card?

Voyager is accepted at any convenient stores or gasoline stations accepting MasterCard.

How do I use the Voyager card?

You are able to use these cards at the pumps, but occasionally you may need to complete your sale at the cashier station. You will be asked to enter the odometer reading onto a keypad at the pump. The PIN number is the vehicle number. Keep the fuel receipts to compare them to the monthly invoiced received from the Transportation Center.

Do I have to use the fuel cards?

Yes, the fuel card allows the Transportation Center to collect vehicle data required for state reporting.

What do I do if the Voyager doesn’t work?

If the Voyager Card does not work, have the attendant call the Voyager 1-800-282-7496 (this number also located on the back of the card) for further assistance. If the problem was unable to be resolved, you may have to pay with cash or your personal credit card. Notify the Transportation Center at (979) 862.8662 or email fuel@tamu.edu of the problem or any inconvenience you may have experienced while using the Voyager card. Reimbursement for fuel must be approved by the Transportation Center before sending it to your department for payment. To collect the required fuel data for state reporting, a copy of the receipt must be turned into the Transportation Center along with the vehicle number and a meter reading.

What do I do if the vendor doesn’t accept the Voyager card and I have already fueled the vehicle?

Unfortunately, you may have to pay with cash or your personal credit card. Reimbursement for fuel must be approved by the Transportation Center before sending it to your department for payment. To collect the required fuel data for state reporting, a copy of the receipt must be turned into the Transportation Center along with the vehicle number and a meter reading. Before fueling verify if facility accepts Voyager.

What should I do if the Voyager card is lost or stolen?

Notify the Fuel Office immediately at 979.862.8662. The card will be canceled and another card issued. If you are on a long trip you may have to pay for the fuel purchases with cash or your personal credit card. Keep all receipts and send them to the Transportation Center to begin the reimbursement process.