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IT Professional II

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Posting Number R-008545
Job Type Full-Time
Department Transportation Services
Major/Essential Duties of Job The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields. Responsible to help coordinate and maintain the daily performance of software applications. Routinely provides technical product and service support. Routinely provides technical details to outside support for applications not supported by the organization. Completes reports and summaries for management and/or users including, project status reports, problem reports, and progress summaries. Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers. Serves as a resource for internal and external customers. Resolves hardware and software problems with internal support staff. Repairs hardware problems. Assists with production control, disaster recovery, networking, computer operations, or other operating systems. Makes recommendations based on the evaluation of software products and programming languages for their applicability to the database system and/or project. Tests database management systems and related systems. Provides technical research for the planning, organizing, and controlling of activities related to database systems. Ensures the resolution of performance problems and recovers from system outages. Creates and evaluates test plans. Identifies personnel and computing equipment requirements. Makes recommendations based on the evaluation of software products and programming languages for their applicability to the system and/or project. Provides technical guidance and/or training to application users to ensure the success of an application. Reviews and analyzes software project objectives to facilitate a successful project. Ensures consistency with design documentation. Participates in the development of system and programming standards. Uses best practices for the design, coding, testing, review, and documentation of programs, program modifications, or applications. Identifies specifications based on input from customers to meet goals and expectations. Prepares specifications for purchases of hardware and software upgrades. Works as a team member with other IT staff and cross trains in other systems within the unit. Produces reports and summaries for management and/or users including status reports, problem reports, progress summaries, and system utilization reports. Provides technical guidance for the customer problem tracking process. Provides technical oversight and training to be provided to customers on the advanced use of widely used applications and/or various specialized software applications. Develops print and web-based technical support information for customer use. Provides technical oversight and guidance for the installation/maintenance of software on various operating systems. Installs, configures, and maintains both critical and non-critical software and hardware. Provides technical oversight of consulting and training provided to customers on off the shelf applications. Monitors customer service and ensures all service standards are being met.
Occasional Duties
Required Education and Experience Bachelor's degree or any equivalent combination of training and experience. One year of experience may substitute for one year of education. Three years of related experience to include application and systems support. Valid driver's license. Must be able to obtain State of Texas class "C" vehicle operator's license within 30 days of employment. Must be able to work in a collaborative team environment. Must have strong interpersonal skills. TCP/IP, SQL, Relational Database, computer hardware, networking hardware and basics. Applications are core business applications related to Fleet management, inventory control, Fuel management and Transit management. Ability to multi-task and work cooperatively with others.
Preferred Education and Experience Experience with TCP/IP, SQL, Relational Database, computer hardware, networking hardware and basics. Experience working with various Databases (i.e. Oracle, SQL Server). Experience supporting users of an enterprise application.
Comments to Applicants
Salary $ 42,511.45 - $45,000
Pay Basis Annually
Position Type Budgeted - benefits eligible
Location College Station, TX
Security Sensitive(Employment in a position designated as security sensitive will be contingent on the results of a criminal background check at the point of hire.) Yes
Is this position restricted by the Patriot Act? No
Is this position D.O.T. regulated? No
EEO/AA Statement Texas A&M University is an equal opportunity, affirmative action employer committed to diversity.
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