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Assistant Manager

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Posting Number R-010136
Job Type Full-Time
Department Transportation Services
Major/Essential Duties of Job The Transportation Services Assistant Manager is responsible for the assisting in staffing and management of the Special Events Unit which includes visitor/conference parking, RV parking, hotel coordination, and; cashiering for special events and in pay parking facilities. Serves as Manager for Special Events in her absence. Responsible for selecting, orienting, training, motivating and retaining staff capable of meeting current and projected human resource needs for the unit. Plans, schedules and monitors staff, including responsibility for coordinating/assigning and scheduling leave. Ensures adequate staffing for meeting unit goals to include interviewing and hiring. Provides disciplinary actions, terminations, probationary reviews and annual evaluations as appropriate. Provides employees with operational feedback. Approves time worked and leave requests for full-time employees. .Assists the Manager for the Special Events unit in all matters including the following: provides supervision and oversight to the employees within the unit; coordinates and supervises all responsibilities related to coordination with hotel partner, event and conference parking and traffic needs; responds to more difficult customer inquiries and complaints that escalate beyond the Business Coordinator level.; handles inquiries, suggestions and complaints concerning parking policies for students, faculty and staff; provides education of students, faculty, staff and visitors concerning coordination of Texas A&M University special events, conferences and RV parking; responsible for accurate cash and credit card handling, deposits, and reconciliation for the unit. Required driving to various campus locations for meetings.Assists manager in the formulation, interpretation and implementation of departmental and unit goals, objectives and policies to ensure delivery of quality parking services; assists as the property accountability officer for the unit; and responsible for complying with audit controls within unit.Represents the department on committees and at meetings around the campus. Confers with students and employees about Texas A&M University traffic and parking policies and regulations. Provides education to staff, faculty, students and visitors regarding TAMU traffic and parking regulations.Assist in developing a plan of action for daily guest, event and conference parking for the on-campus hotel. Coordinate reservations with hotel liaisons to include any meetings necessary and outlining the event and timing in writing so that the customer can confirm the planning. Consult with customers about solutions when “new parameters” do not meet their anticipated needs. Communicate plan to department units as deemed necessary. Provide on-site supervision for hotel events as needed. Coordinate with valet component of the hotel to reserve, monitor and assist in developing plans for the operation. Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting diversity; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
Occasional Duties Must be able to climb stairs and work in the heat and cold. Must be able to work nights, weekends and holidays with little or no notice or as job requires.
Required Education and Experience Bachelor’s degree or any equivalent combination of training and experience. Four years administrative experience, to include three years supervisory experience.
Preferred Education and Experience Five years supervisory experience. Experience in transportation management.
Comments to Applicants Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. If you currently work for the A&M System, you must apply through Workday as an 'Internal Candidate'.
Salary $ 44,912.00 - $57,740.80
Pay Basis Annually
Position Type Budgeted - benefits eligible
Location College Station, TX
Security Sensitive(Employment in a position designated as security sensitive will be contingent on the results of a criminal background check at the point of hire.) Yes
Is this position restricted by the Patriot Act? No
Is this position D.O.T. regulated? No
EEO/AA Statement Texas A&M University is an equal opportunity, affirmative action employer committed to diversity.
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