Frequently Asked Questions
How much does this cost?
The service is provided by Transportation Services free of cost to students,
faculty and staff.
What information is required to sign up for AlterNetRides?
You will need a valid email address.
What will other riders see when they search for matches?
The List Rides screen will show which group you belong to, how often you
would like to ride to campus and the starting spot (intersection, subdivision) that
you have designated. There is also a comments box if you need to add additional
information. You may choose to disclose your email address, last name, phone numbers
or actual address with a potential match once you feel comfortable.
How is my information protected?
You will initially communicate with other riders through the AlterNetRides
website. Your email address, last name and phone numbers will remain confidential
unless you give them to another rider.
How does AlterNetRides work?
When you find a potential match, click the Possible Match/Email button
on the Ride Information page. You are given the option to send an email to that
person and both rides are flagged as having a Possible Match. When an account is
flagged, a new button appears on the Member Information page that will list all
Possible Match rides. After you have made arrangements with another rider, return
to this page and change the status of your ride to Matched! Found a Ride! If you
do not change your status, you will continue to get emails from others looking for
a match. You may leave the status if you are interesting in ride sharing with more
than one person.
I only want to post a one-time trip. Can I do that?
Yes! You can have one or several rides posted simultaneously including one-time trips. Just click "Post a New Ride" from the Menu dropdown list, select your destination state then city or enter a zip code, then enter the date of your trip.
How do I know if it's safe?
Neither AlterNetRides nor Transportation Services make any assurances regarding
the people that use AlterNet Rides. You are ultimately responsible for communications
with other riders and your own safety. This is part of the Terms and Conditions
that you accept when you create an account.
Here are some safety tips:
- Get their full name and address
- Verify where they work
- Make sure their driver's license and auto insurance are valid
- Ask for referrals
- Meet in person if possible before commuting together for the first time
What if I can't find a match?
Unfortunately, there is no guarantee that you will find a match using this
service. You may check the website from time to time to see if any new riders have
signed up. You may also try broadening your search to include places in your zip
code and your city.
What if my match moves or stops ride sharing?
Log in to AlterNetRides and change the status of your ride to Open to return
to the ride listing. Then you can search for other riders.
What happens if I do not use the service for an extended period of time?
If your account has had no activity for more than 6 months you will receive an email
from AlterNetRides asking if you are still interested in the service. You can click
on the link in the email to renew your ride for an additional six months.
How do I remove my account from AlterNetRides?
Log in to AlterNetRides and go to the Edit Member Information page and change the
Status of your membership to Delete.
I still have questions. Who should I contact for more information?
You may call, email or visit the Customer Assistance Center in Koldus 108
at 979.862.PARK or .
