Service Writer

Posting Number

R-093671

Job Type

Full

Department

Transportation Services

Major/Essential Duties of Job

Essential Duties/Tasks 40%: Coordination • Works with multiple interrelated work teams to determine the priority of tasks and ensure the timely completion of all required maintenance, repair, service, and removal of vehicles. • Coordinates with external vendors and dealerships for service and repairs, including warranty and contract-covered work. • Manages and tracks manufacturer recalls and coordinate scheduling of vehicles for recall-related services. • Provides regular updates to users regarding service progress and obtain approval for additional work when required. • Clearly explains completed repairs, next steps, and associated charges. • Handles customer questions and complaints professionally to ensure high satisfaction and resolution of concerns. • Tracks vehicle maintenance needs and service history to inform replacement recommendations and optimize fleet reliability. • Schedules vehicles for routine preventative maintenance, ensuring compliance with internal service intervals and manufacturer recommendations. • Coordinates with vendors regarding the repair of vehicles involved in accidents and the upfitting of new vehicles in the absence of fleet leasing personnel. 30%: Diagnostics • Receives vehicles and interprets user-reported issues to assist in accurate diagnostics. • Operates vehicles, when needed, to confirm faults and better understand reported concerns. • Identifies and specifies repairs to be completed, estimates time for service, and prepares corresponding work orders. 30% Administration • Completes and manages vehicle inspection forms and enters all service data into the fleet management system. • Ensures work orders are accurately maintained in the fleet management system. • Maintains comprehensive and accurate documentation of all service activities and communications. • Assists with general administrative and shop support functions as needed

Occasional Duties

Additional Information Machines or equipment used in the performance of essential duties: • Computer – 25 hours • Phone – 10 hours • Diagnostic tools – 2 hours Physical Requirements: • Ability to lift and move heavy weight objects

Required Education and Experience

Required Experience: Four years of related experience in an automotive repair environment (technician, advisor, or related role) Required Education: High school diploma Required Licenses and Certifications: • Must have a valid driver’s license to operate motor vehicles and a good driving record, or must have the ability to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment

Preferred Education and Experience

Preferred Qualifications: • Automobile Service Consultant ASE • Master Automotive ASE • OEM Certifications • Two years experience with a full-service auto/truck/heavy duty dealership. • Working knowledge of vehicle diagnostics, maintenance, and repair procedures • Experience interacting with customers, including explaining services, timelines, and costs • Ability to coordinate effectively between technicians and customers to ensure efficient workflow

Comments to Applicants

•Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers; maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. •Employees in this position will be required to drive a state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc

Salary

23.13/hr

Pay Basis

Hourly

Position Type

Budgeted

Location

College Station, TX

Security Sensitive
(Employment in a position designated as security sensitive will be contingent on the results of a criminal background check at the point of hire.)

Yes

Is this position restricted by the Patriot Act?

No

Is this position D.O.T. regulated?

No

EEO/AA Statement

Equal Opportunity/Affirmative Action/Veterans/Disability Employer